Sears Appliance Repair

I was told when I called for an appointment the if the repair is made the 149.00 service fee would NOT be charged. The serviceman says that is not true! Please help.

Couldn’t find….think they went out of business

Have had a contract with Sears for many, many years and the service has really gone down since they got rid of their techs and started using sub contractors. Takes 2 visits each time for service repair and then sometimes still not fixed and requires another visit.
Will be looking for another company as my time is valuable and I am tired of the hassles.

Sears is my go to fix all my appliances. I have always had great customer service. My tech called to let me know he was on his way and arrived within the time-frame initially given . He analyzed the situation and ordered the parts to fix the situation. The tech answered all my questions. Great professional customer service!

Dwayne, was my tech from Sears for my Toshiba, it took all of 15 minutes. Dwayne was super nice personable, I apologize to him about the dust behind the TV he offer to clean it for me I gave him several swifter sheets and asked for a vacuum Dwayne, vacuum back there for me how nice was he, I thanked him so much my Toshiba is great also he inspected sound and pictures and clarity all checked out. Thanks Sears for Dwayne. Make he get more than a job well done. You should give your employees Value Cards like $25. or $50. Gift card for wonderful service. Angela