Nancy Wolfe-Smith – State Farm Insurance Agent

They’re absolutely without a doubt the best insurance agency ever. The way I feel with them is like having my on personal pocket superhero. Thanks for everything

I have been a loyal customer since 2012. I love the Nancy Wolf Smith office since they are the best out here. They are very reliable and responsive. They care about their customers!!! I would highly recommend them in my sleep!

I just love this State Farm Agency. Their customer service is second to none. It’s just a joy when you walk in there. Everyone greets you with a smile and takes good care of you. They are also very knowledgeable with what ever your needs are. Mine is Auto and they are always very helpful in explaining all my options and help me select the best policy for my needs. Carley is FANTASTIC. She has a GREAT personality and always makes me feel like a friend. She knows her stuff and can simplify it for you so you understand. She is patient and always willing to have a great conversation to make me feel at ease and smile no matter what my day is like. I have never met Nancy (The Boss) and I mentioned that to Carley today. She said, “Well she just walked in, let me introduce you to her”. I felt honored. Nancy exemplifies what a great agency she has, by how she manages her great staff and by taken the time to meet me. I am so happy to be a customer here for over 15 years. BEST AGENCY EVER. Thank you Nancy, Carley and staff for being there and demonstrating what EXCELLENT CUSTOMER SERVICE really looks like in this business.

I’ve been a customer of this office for a few years and everything has been great. I have multiple policies with SF and have just recently added a new vehicle. Did not replace any of the current ones I have just added a vehicle. Ever since this new vehicle was added it has been a nightmare. I cant tell you how many times I’ve had to follow up with Carly and let them know my auto payment was not deducted. Also I’ve caught my policies inactive meaning I’m driving g without insurance. The sole purpose to having an agent is to have a point of contact and someone who can advise if something is about to lapse or terminate but that does not work in this office. Another scenario is I have vehicles that are for show and are not driven, i asked to get different quotes on a specific vehicle and i told them i would be looking at other options but if i did not find what i was looking for i would come back. I called back today to reinstate this vehicle and the new policy is almost 250 more than my previous policy. When I asked Carly why the huge spike she responded with a horrible attitude. As if she’s doing me a favor. Small business or even large business tend to forget they have their doors open because customers like me pay for their service it’s not a “favor” also I dont need to be spoken to in such a way especially with the amount of money I spend with statefarm yearly. I’ve been a state farm customer since I’m 16 and will continue to be their customer just not with this agency. To any potential new customer I would advise to driver a few more miles and choose a different agent.

Friendly staff and good company!! Takes the stress out of my day.