24 Hour Fitness (Closed Temporarily)

The original 24 fitness we were going to in Plantation canceled the kids club. We had bought 4 memberships from Costco for our family of 4. We were forced to change to the super club and wouldn’t have minded it. Upon going there during the holiday season, we were told it ( by one of the managers) it would have been 10$ extra. That was wrong. When came back to actually sign up, after the holiday season, apparently it was 40$ extra per person for my whole family except for the person the kids club was attached to. That manager gave us the 10$ figure without looking at my contract which said Costco. Apparently they wouldn’t honor Memberships bought at Costco. So I called Costco and of course, in true Costco fashion, they returned ALL my money! IN FULL!!! That’s why Costco will always have my business and the four of us will never step foot in a 24 hour fitness!! Customer service goes a long way. If these memberships would have been honored, we would have stayed with 24. But they lost not one but 4 members! That’s the worst customer service I’ve seen in a long time.
And their sauna is disgusting!!!!! Gym is nice but sauna is a sardine can growing mold.

Really don’t understand why it is so expensive when the machines are old and no one really wants to use that nasty swimming pool. Also don’t understand why there is only security during some hours of the evening yet the later it gets at night is when there is no security outside. Also they close at midnight now so why are we paying for 24 hour fitness that we signed up for when it’s not even open 24 hours… are you deducting my monthly fee due to cutting hours? Nope didn’t think so, cancelling

Worst gym ever!! I called customer service and they gave me a promo for 28.99 and when I go to my home gym which is this one, they said that I no longer have access to this gym because their rates for this gym are 39.99 per month when I was paying for over a year 34.99 and then they gave me a retention offer for $29, I ended up cancelling my membership and they didn’t care

Great gym, the staff is very helpful and concerned with your health. I’m taking advantage of the SilverSneakers benefit, you will need to bring your physical member card with you. They have ton of machines, racquetball, and basketball courts, a pool and lockers that are free to use, bring your own lock.

Good workout area, could use some improvements in the bathrooms, have recycle bins that other new 24 Hours gyms have, and maybe add a actual combat class for self defense.

Other then that, the machines work for the most part, few of them get faulty from time to time but it gets worked on when alerted (at least from my experience), classes like body pump have helped my body get improved muscular wise and would love to keep on attending whenever I get the chance.

Needs some improvements and really interesting and useful additions here and there.