Amscot – The Money Superstore

Although the location I visited was quite busy, the service was quick, efficient, and extremely easy. I have used Amscot for many years between paychecks, when you just need that little extra to pay your rent. They have always proven effective, fair, and I felt comfortable taking the Payday Advance loans with them.

Had the displeasure of visiting this location 3/2/2020 at 10:40 pm to get a money order for $1140 to use for a deposit on a asset. Got to the store where there three employees. The guy in the white shirt who assisted me whom seemed to be the manager ask for my driver license for the money order which I gave, then he persisted to copy my identification onto a form asking for my social security number with biometric components in order to issue me a money order. When I ask why does he need my social he briefly said we are required to obtain information on client for some transactions. I told him I would not give my social he walked away with the copy of my driver’s license and went to the back of the store. There are companies out there who are fraudulent operators. Do not give your biometric information (SSN) to them. They will sell your information and commit fraudulent activity using your information. Avoid them at all cost.
“FRAUDS AVOID THEM AT ALL COST”

Great customer service quick fast service Banda in the team are awesome

This is the worse store to have any business with. The customer service is horrible. The rep that has an attitude problem is Briana, I think she is Jamaican because he badge says “Mi Chat Patois”. When asked a question she has to respond on the top of her lungs for all her colleagues to hear and if that wasn’t enough disrespect, she keeps mumbling negative comments under her breath with another coworker as she assumed I was not able to hear her. Honestly, I have been to several Amscot locations and this is the worse. In fact, I have never had a customer service problem until today. She should be trained or moved to another department until her attitude improves

The associates are very unprofessional, so much so that they all began laughing at a joke the teller was making about a customer while the customer was standing there. What was more bizarre , is that the manager was included in this. I have never seen such adolescent behavior from adults who are being paid to provide elite customer service. Needs new staff, very poor customer care.