VIP Property Management Specialists, Inc.

Before you sign ANY residential lease whether it be an apartment or townhouse complex, make sure these people are not affiliated in any way. Total nightmare since we moved in, and don’t EVER plan to renew.. The countdown begins until our lease is up and we CAN’T WAIT!! List is too long to write here. Based on the owners response to negative comments which I believe are fair and legitimate, it’s pretty clear they are the common denominator. I’m sure they will respond to this review claiming they are being cyber bullied .. Lol .. If they do respond, I’ll be ready because I have time:-) Bring it!!

Update:: Response to Owner

I must have struck a pretty serious nerve based on the owners response! Lol ..Quick to respond and not once offered to reach out via email and to actually investigate the issues we are having. I certainly am not hiding behind my computer because believe me, you won’t want to deal with me and the issues we are having at face value. If I bring written documentation including pictures to
your office personally, and call to your attention the multiple violations your company has ensued, you wouldn’t be so quick to flap your cyber gums. What kind of company goes online and fights with their customers? Plays victim by saying their being cyber bullied and no attempts to ever come to a resolve about the issues at hand?? Lmao. Must be a bunch of degenerates running this company. What a joke!

Although things are looking up at Palm Springs and a few new improvements have been made and parking has gotten better, my rating is more so in regards soley to the $900+ assessment we were hit with over a year ago to have new paving, that has not yet started. The pot holes have been filled but the actual paving has not yet started a year later. I think it would be fair with the few improvements to change my rating from a 1 star to a 3. Once the paving starts I will surely change review. Thanks for reaching out.

I am owner in Regency and I must say that Heather, from VIP management has been exceptional. Any issues that I have regarding my home, once I email her, I can guarantee an immediate response. The work men damaged my plants twice and instantly, she compensated. I had to cut down and tree and did some replacement and she was there to guide. I had a buyer for my unit who needed to get an approval and she was able to expedite the process. She never fails. I admire the fact that she is very efficient. If I send her an email, guarentee I am going to get a response the same day. Heather, I hope you are reading this review and again, I want to thank you for always being there to assist, excellent customer service. I’ve never met you in person, but I hope to meet you before I leave. Thank you

I am a realtor and tenants needed to move to the property in Regency where VIP director Heather Thomas is located. She and her team helped expedite their approval process, so tenants were able to move in as soon as possible. Great job!! They are very thankful and I am very pleased with their professionalism and great customer service!! Thanks again!

We purchased our first investment property from out of state a number of years ago. VIP is the first Florida HOA management co. that we ever worked with. Thank God for that! They walked us through the process without a hitch. They continue to provide exceptional service every time we seek their assistance. I am grateful for Heather and Tracey because matters under their care are met quickly and professionally.