Firehouse Subs Plantation

Love Firehouse, great steamed subs. Personal favorites are the Italian and New York Steamer. Feels like they used to have more meat in their sandwiches in the past but still great.

Chicken Cheesesteaks are the BOMB. Love this place. Great carry out service. Call ahead and pick it up or eat in. Hot sauce selection, chips,desserts,and something for everyone. Try it and forget about Subway…

Love the subs from here. Had the Cajun spicy chicken all the way. very tasty. Fast service.

If you can make your way to another Firehouse or a different restaurant in the area.

The worst experience at a Firehouse Subs I’ve ever had in my life. I walk in late to grab a last minute bite and the employees inside didn’t even want to greet me upon entry (probably because they were almost closing)so the person in the back of the restaurant (not even visible to me) had to yell a greeting.

Feeling the unwelcoming energy I say to the employees out front “What’s wrong? You guys didn’t want me to come in?” To which both young ladies start laughing. The young man in the back says “No more locked doors!”

The gentleman comes out and I say “Thank you for greeting me all the way from the back doesn’t seem like they wanted me here.”

Upon hearing this, one of the young ladies says “She did say hi, you just didn’t hear her.” With the nastiest attitude, completed with an eye roll. After receiving this unwarranted attitude while making my order, I respond kindly by correcting her and say “No, she did not say a word. I stared at her face as I walked in and her mouth didn’t even move. Why do you have an attitude as if I did something wrong? No one including the young man working here didn’t hear her say anything to us.” Which the young male employee and the other customers in the store confirmed as well.

As the young lady with braces and a black polo shirt became more irate with me for my dissatisfaction with their poor service, I asked for her manager and she swiftly responded, “I am the manager.” Yet when I asked for her name and the corporate info she told me to “go look it up” because she didn’t know it. I was so angry after receiving her name, Mikaya Spates, or something of that nature because she spit it out venomously, I left the store to start this review.

I began to take pictures of the store and while I was in the store taking the pictures , which I am legally allowed to do for this review, she yelled “WE ARE CLOSED!” while a customer was in there along with me refilling his drink (As depicting in my images) & an employee was sweeping, proceeding the closing procedures, and she turned off the lights in the entire store and told me to get out originally following through with her unwelcoming energy.

Usually I come to this restaurant and eat, I have the app and get rewards towards purchases (which I lost due to using before paying for my order & leaving because I was being yelled at), and am normally openly welcomed no matter the time but this time I was basically driven out by unwelcoming employees who have the nerve to yell at me for not being happy with their POOR service and coming in close to closing time. No matter what time you come in you should be openly & happily welcomed. I’m not a difficult customer, I had already prepared the order I wanted and I was going to be in and out but apparently that wasn’t in Mikaya’s plan. I will be contacting corporate. As I said, another restaurant would be best at least they will be happy to see you.

Great subs and service. Variety of hot sauces