Firestone Complete Auto Care

This is the most honest and fair auto repair shop I have been to. You get great and quick service at a fair price. Give them a try!

I have been a LONG TIME customer of Firestone. On 2-25-2020 I took my car for an oil change and Tire inspection to the Firestone located in Plantation 9000 Cleary rd. At the time of drop off I locked my trunk and glove compartment. I advised the clerk that my rim lock key was located in my center console. When I picked up my car my glove compartment box lock had been broken and my things were rummaged through. There was ABSOLUTELY no reason for them to go into my glove compartment . What a gross disregard and disrespect for them to pop my lock and rummage through my property. Now my glove box wont lock and is broken and I will be following up with them to see how this issue is gonna be resolved.

Don’t go to this place if you want a great service. Never had a worst and most disgusting experience when trying to fix a tire. Rude front desk, and staff members ignored me the whole time trying to leave early.

I came here to get all my tires changed along w a new cabin filter. I worked with Billy the whole time and he was extremely friendly, professional and helpful. They even checked my brakes and alignment! I’ll definitely be coming back to this location for more help.

Took the afternoon to take my work vehicle in for an oil change and tire rotation. I dropped off the van at 2:30pm. I was told that I would have my vehicle by 7:00pm. I was like “no problem” . It was 6:45, and I had not heard anything from the shop, so I called. I was told by Dale (A manager who can care less about his job and even less about your car) “oh your car isn’t done, it hasn’t even been brought in, can you leave it? We close at 7” my response was “ No I can’t, I will be picking it up” when I got there the lot was almost empty, I took photos of the Bay Area (no cars in one whole side) so I ask Dale “if you knew the car wasn’t going to be worked on by 5pm, why was I not notified? Was I to just leave my vehicle until you called me to pick it up” Dales response “oh”
This is not the first time I’ve had issues with Dale and the stores lack of understanding of the fact that we have lives and need our vehicles. All we are asking for is some form of communication is that to much to ask for? Why is it so hard to find a corporate run shop that is honest and has the customers interest in mind. This is unacceptable, I will be looking for another shop to do business with.