GM Door Window and Screen

I’m super disappointed with this company , specially with the manager Monica, The job was to replace one pane from my window.
They assured me that will be completed in 2 hours after they get the glass. After they informed me that the new replacement pane was broken I had to wait another week, with plywood on my front entrance.
At the end I received a different color glass that does not match my window.
If you need a profesional on time and accurate glass replacement service. I would not use them.

Awesome folks there. a great place to get window parts from screens redone and also impact Windows they do a great job and they really care.

Looking at past reviews for GM it looked promising. I have to say that it was a breath of fresh air from the time I called them to make an appointment to the day of installation. The whole process was seamless, it did take a while longer to get delivery but the workmanship well worth it. Thank you again!

Wonderful to work with and our windows look great. Installers were most polite, professional and helpful. They worked quickly and very carefully. They went the extra mile on more than one occasion. One caulking under a window sill was somewhat sloppy and we had to redo it. No big deal. Buy lots of plastic drop clothes and cover EVERYTHING. They brought their own, but we still had a lot of dust to clean up. The dust is unavoidable, so the best solution is to cover everything you don’t want dust on. I would highly recommend GM and use them again.

“Manufacture delays”. “They will be in next week” has been all I have heard for 3 months. The windows were order 5 months ago. I don’t understand. Now I’m told the windows are in, but they don’t have everything so they can’t schedule the install. To say I am frustrated is an understatement.

Update. This has got to be the most incompetent team I have ever had the displeasure of hiring.

Installation delayed 4 months! I’m officially at month 7. They tried to install the windows and doors and blamed the manufacture for building the door to swing into the house. The blamed the manufacture for not sending a complete front door.

After another month delay on getting a side lite for the front door, I’m currently at a stand still. GM removed the front door of my house before verifying the had the correct material to install the new door. They do not. Now I’m faced with the inevitable position of not having s front door to my home for the next “7-10 business days”. Why? Because the side lites don’t match and they won’t install the door. For fear that to fix the issue when the correct piece comes in, they may have to replace the entire door.

In what planet would I ever recommend anyone ever pay $33,000 for this type of incompetence???

By the way. To make me feel better they said “you aren’t the only one in this situation. We have several clients dealing with the same manufacturer issues”.