The UPS Store

04/29/2020 at 16:25

I simply call this location just to check the status of my amazon return. As Amazon Prime Member, you can select to drop off return items at any UPS. The return process is not the issue. The reason I am writing a bad review and why I will not be coming to this UPS store is because I calmly introduce myself and asked a simple question and the UPS rep started yelling at me over the phone. I was not expecting such a response. Maybe he dealt with a rude customer prior. I had to tell him, “Sir I am not yelling at you can you please lower your voice.” Maybe he talks loud on the phone regularly. Maybe he is hard of hearing. Because it did not make sense to me as to why he was yelling. He seemed frustrated and annoyed. . It is not like I was rude. I greeted him calmly and appropriately. Bad customer service and phone etiquette

Owner Linda was extremely rude today. I came in with 3 items. 2 did not require a box and 1 did so she assumes I’m not prepared and tells me I should be when I come. I ask what she is talking about and she says I don’t have tape for my box, I said it doesn’t need it because it was a box that closes on its own. I asked her how I’m supposed to prepare for items that require no box and for her to scan and she tells me I need to learn to read. I express to her how rude she is being and inform her I will write a review and she says go ahead that she’s the owner and just trying to run a business.

Been doing business with UPS Stores in South Florida since 2004. They are usually very professional very organized very clean and reasonably priced. This is the second time that I had a negative situation going to the UPS in Pine Island in Davie. It’s a different kind of atmosphere there…the owner is there, it’s an older woman and the guy with thick glasses works there. I witnessed him with other customers. He gets flustered very easily. And it seems to be micro managed by the owner who stays in the background but visible. I had a question regarding the store’s pricing policy.. she did not Step Up. The first time I had an issue there was a while back and I just scratch at off to bad timing. But now I know this is not the UPS Store you want to visit.. they are not helpful ..they over charge other UPS stores in the area.

Mailbox customer for years. Excellent service, located in a busy plaza, lots of traffic. All the employees have gone above and beyond for me.

Excellent service everyone very friendly fast and you can get any kind of boxes you need to make your shipments👌