Goldenholz Nava

ZERO people skills. I meet with her a few weeks ago trying to find therapy for my son. When going over the family history I explain to her how I had separated from my ex whom I was with for EIGHT YEARS and that I’m seeing someone new. She then proceeded to accuse me of “jumping from guy to guy”. I was shocked. Then when trying to set up a future appointment she told me “don’t make the appointment if your son won’t come” I told her not to worry that I will make him go, he needs help; she replied with “well, make sure because I don’t want to waste my time.” I was floored. Next day I cancelled the appointment and refuse to go back.

Well, I should have listened to the reviews. I showed up and sat in the waiting room for 30minutes waiting. Once The Dr. completed her session I introduced myself and she goes right into form of payment is cash only. I inform her I only have my HSA card I was not told you ONLY TAKE CASH. Dr.Nava continued repeating she only takes cash and told me “you can go to an ATM” while she waits. Well the rudeness in her tone let me know I need to find a doctor with a warm welcoming introduction and at least have an office that is also as welcoming. Thanks for not wasting my time

Edit: Review was originally posted on 05-18–16.

The doctor is Very unprofessional and Rude! I went to see the physician for the weight loss evaluation a week ago and she promised she would write the letter over the weekend in which I thought was too long of a delay considering my appointment was on Tues. and the only thing she had to do was write a letter indicating if she recommended the surgery or not. However, I respected her time and patiently waited for the weekend to come and go. I contacted the office the following Monday only to be told by Pat that she typed the letter which the doctor has to review and fax. I explained the urgency once more and Pat stated she would have the doctor contact me, which the doctor never did. I called the doctor on 05-17-16 to follow up after speaking with the Surgeon’s office who confirmed they didn’t receive the letter and finally Dr. Goldenholz got on the phone and began to elaborate that she has other things to do and other patients to see, therefore, she hasn’t had the time to review and sign the letter that Pat had already typed up. The doctor was extremely rude and failed to hear me out and showed no concern about the surgery being tentatively scheduled for the 31st. The doctor stated she would review the letter later that evening and fax to my doctor that evening and suggested that I have a nice life and hung up. On 05-18-16, I called Dr. Goldenholz to verify if she faxed the letter and upon stating my name she hung up the phone and failed to answer when I called her back. The doctor received payment from me on the date of my visit and the insurance has since paid for the office visit, therefore, I do not understand the unprofessional treatment. The doctor also mentioned during my visit that she does not feel I am ready for the procedure in which I think she was wrong for stating that and should have offered her professional medical opinion. If you are a paying customer or have private insurance that requires you to pay a copay, deductible, or coinsurance I would stay away as she doesn’t know how to treat patients who are paying out of pocket for service.

She was warm, accepting, and inviting. I immediately trusted her. I would recommend her to anyone from a diverse population.

Stay away !!!!! Dr. Goldenholz might have great credentials but NO people skills !!!! She is cold , bordering rude in a cold uninviting office . Awful experience!!! I’m so very glad that I met her before sending my child ! The best out “of pocket ” money ever paid !!! Dr. Nava was against it , she finds strange to meet parents who want to make sure that she has a caring personality , empathy & people skils required , in my opinion , to make anyone feel comfortable , specially a kid!!!!
Preventing my child to encounter a cold and rude therapist in a vulnerable stage was priceless!!!!
Stay away !!!!!! My daughter is thriving in the hands of a warm and caring therapist that doesn’t sit behind a desk !!!
All the best Dr. Nava , hope you can use it as a constructive criticism making positive impressions in people’s lives !