Fast Fix Jewelry and Watch Repairs

Professional, quick, and fair prices. Great customer service, would highly recommend

Great service. Brought my watch to be sized twice the guy refused to take my money said you paid once, that’s it.

It ended up a totally satisfactory resolve to.my dilemma. My problem was resolved in a timely fashion and I was satisfied and referred 2 friends to the Shop as a result!

I’m not big on writing negative reviews as I know this is people’s livelihoods as I am a General Manager at a nationwide car dealership and I know how much impact reviews can have on your business. However, when a business ruins your property, doesn’t take responsibility, lie to you and is rude to your wife while I was on the phone with her, then I have a problem and have to be vocal.

Now I have used this company before and had no issues but recently, they changed the batteries in two of my watches, didn’t seal them properly and a week later water got in both. The guy (not sure if he was the manager as he never identified himself) gave poor customer service and thinks people are idiots by telling you your watches aren’t water resistant even though they are diving watches. They were water resistant before I dropped them off and a week later water gets in both the watches you just repaired. Doesn’t take a rocket scientist to see the correlation. Now this isn’t about money as I can purchase another watch but it’s about the principle, honesty and integrity.

A word of advice for your company: In business, if you make a mistake, own it and do the right thing for the parties involved, obviously within reason. You can never go wrong doing the right thing as you will build your brand, and gain customer retention. Also, when you hire employees, be intentional about investing in people that are customer service minded and train them properly.

In response to “What happened to your watches’ One of them work and the other doesn’t but water gets in them. I was told to call Bulova and ask them why water gets into my watches even though it never happened before I dropped them off to your store.

The only reason I am giving folks at Fast-fix one star is because there is no Zero star or less. I went to this place with the hope to fix my Tissot. The lady who appears in some photos here asked for $40 to glue the circle attached to my watch dial and change battery, very easy job that need little attention. I went back after 30 minutes to get my watch and I see the circle is not glued correctly, if you look at the attached picture you can see the circle is shifted (zoom-in the date box). I understand sometimes things don’t just get through perfectly, but the technician has to pay some attention to the customer when his watch work didn’t get proper attention. I asked the registrar to call the technician so I can talk to him, he didn’t bother to come instead he suggested me to go to Tissot to fix it. Seriously?!