Floors Direct

My family and I walked in, ready to pick out tiles to redo our outdoor patio. As we walked into Floors Direct 1) We were not greeted by any of the staff members 2) No one tried to even make eye contact with us to show they are aware of our presence and that they would be over in just a moment. We purposely stood in one spot for awhile waiting for assistance. We then decided we will just walk around and look for what we may need until a certain employee was done helping another family. Everyone who worked in the store gave a farewell to this family, and my family still couldn’t be acknowledged. 15 full minutes of being in the store and not a word can be said to us. This was a very unprofessional place and you missed out on a customer who was ready to make a huge purchase. When you have customers, it is important to greet them and show that you are taking an interest in helping them find what they need. Learn to treat all your customers who walk into your store with the same treatment. Do not pick and choose who you would like to give an exceptional service too. Even on our way through the door, nothing still was said to us. For us to get to the door we had to pass 3 of your employees. I am infuriated and I refuse to ever step foot in your store ever again.

Had a great experience with floors direct. We moved from Weston to Port st. Lucie, so we bought at the Plantation store and was installed by the Stuart location. The selection and salespeople were amazing. Tony and Kim were great. I would also highly recommend Renaldo Tavares from TC Proline Flooring, he installed our wood floors and did a excellent job..I would highly recommend you ask for him. I would rate him on a scale from 1-10 a 11.

I went there this afternoon and Clay was extremely helpful and very knowledgeable. He definitely knows flooring and everything else including the backsplashes that I needed

They did a great job. Had some trouble at first as the original tile we wanted was un-expectantly no longer available. They worked with us to find a very similar tile. The installers did a great job to remove the old and install the new. We are VERY HAPPY with this job, the price and the over all experience.

Shopping at Floors direct was an amazing experience. I specifically wanted an American made laminate and underlayment in my home. Kim made it happen. Kim was knowledgeable, courteous and on top of the ordering. The guy who came out to measure was prompt. Jay and his installation guys did an amazing job. This was by far the best home improvement project that I experienced in a very long time. I highly recommend Floors Direct for any flooring project.