Jared

This is my third 30 minute each way to Jared just to be told my ring isn’t ready. First it was sized incorrectly, then the shank needed to be rebuilt, and now it was forgotten by the jeweler so long and behold, trip number four tomorrow. Never again!!

I brought in my wife’s custom designed ring to have a cracked diamond replaced. The salesperson, Autumn, checked with the jeweler and told me that the stone (one of four in the design) was approximately 1/4 carat and that they would replace the stone with one that was similar in color/quality to the cracked stone and that I could pick it up on the coming Friday afternoon. I asked Autumn to make sure that they returned to me the cracked stone when I came to retrieve the ring and she made a note of that request on the service ticket. My plans changed and I couldn’t go in on Friday so I went at 2:00pm on Saturday instead. I was greeted by Autumn, and she told me that the ring “isn’t perfect and if I could return at 7:00pm they would have it just right.” (Sadly, this sounded like code for, “we haven’t yet begun to work on the ring but we’ll get right to it. Just give us five hours.)
When I returned that evening, the stone clearly didn’t come close to matching AND they had changed the finish on the band from a smooth, shiny finish to a matte finish. I never asked them to do that! Why would ANYBODY do such a thing without being asked or without a customer’s consent? They also didn’t have the broken stone with the ring. When I asked for it, the sales girl went and spoke with a jeweler and I watched through the window as he picked up two small pieces of diamond out of a few that were in a small dish and placed them in a small plastic bag. These pieces are a fraction of the size of the replaced stone. Autumn was no longer there so when I asked to speak with the manager, I was introduced to the acting manager, a snarky petite brunette named, Arlene (I think), that was incredibly rude saying, “if you want to leave the ring, we can change the diamond to a cloudy stone like the one we replaced.” – I kid you not! The original stone was not perfect, but was in no way “cloudy” and was a closer to clear, white stone than the dingy, gray-looking stone they inserted. Subsequently, I filled out an electronic survey recounting the experience. A week ago, I received a phone call from a guy that introduced himself as Wally, who said he is a regional manager for Jared and that he read the survey that I wrote and that his biggest concern is customer satisfaction and that he was going to personally see to it that the ring was fixed to my satisfaction. He said that he wanted to contact the store manager and would get back to me in a couple of days. Again, that was a week ago and I’ve yet to hear from anyone regarding the matter. I have no expectations that the company will do anything to fix the ring at this point as they seem to be devoid of any sense of common courtesy in dealing with customers. So continues the decline . . .

Update – About a week after I posted the comments above, I was contacted by the store manger, Annie. My wife and I went in to meet with her and she absolutely could not have been any nicer or more accommodating. I showed her the original appraisal of the ring and it clearly stated the color and quality of each of the stones in the ring. (None of them, including the one that needed replacing was “cloudy.”) She saw to it the the ring was fixed to our satisfaction and all turned out fine. Thanks again Annie! I changed my review from 1 to 3 stars to reflect the final outcome of our experience.

Totally a huge disappointment! Please all you customers who shop for expensive watches, this place lies and cheats people, let me explain we have bought brand name watch from this place, and when it went for service fount out that they did not send it to the manufacture like they said but to a sister company that does and is not warranted by the watch company. after finding this out Jarrod did refund money but then we had to pay an additional fee to get the correct watch with serial number and model number, gave them a second chance and after all this they did it again yup they do not deserve will never return what a joke, the sad part is that they have a gentle man and a few employees that are sweet and honest not their management by no means……..

Customer service from Fevi was exceptional. She helped me with everything I needed and was very friendly

So I went to this location on 11/18/19. There was someone standing at the door when I pulled in. I park, get out of the car, go to the door, and its locked. So I left. I call, at 11:13am, someone answered, I ask their hours of operation. The “lady” says they are open till 5pm. I asked if the Plantation store is open now, she says yes. But that they lock the doors until about noon. I said well no one let me in when I was just there. And she hung up on me. That’s fabulous customer service. Don’t go here. They are incredibly rude. This is not the first time I’ve dealt with this kind of attitude here.