Misha’s Cupcakes

Have been ordering from mishas for years, always recommend them. Unfortunately since they have changed to online orders due to Covid 19, I think they forgot how to be a business. I ordered a cake online and after paying, I needed to make a few changes still one week in advance. I emailed them 4 times, and called the store at least 10 times,nobody answers, and no one emailed me back. On Saturday which was the day I was supposed to pick up my order, I had no idea if it was ready since no one had gotten back to me. So again I called several times to confirm if they had made it, no one answered me. At 5:55pm ( they close at 6pm) I had 2 missed calls, lady called to inform me they close at 6pm and that Saturday was last day to pick up since they close Sunday and Monday. Called right back, but of course, I’ll they were already closed. Not sure why she didn’t call earlier to give me enough time to go there. After my 4 emails, I still haven’t heard back. Now I’m going to have to dispute the charge on my credit card.
What a disappointment!!!!!!!!!

I’m a regular of Misha’s locations in Miami Lakes and Pembroke Pines but this was my first time visiting their Davie location, it looks to be just a tiny bit smaller than the other locations but just as clean for sure. They have a lot of the cupcakes available and all the flavors I was looking for. The girl helping me at the counter was very helpful and nice even when I seemed indecisive. Lots of parking as its located in a big plaza.

Customer service is awful. I placed an order for cupcakes 12/20 and was I can pick up at 11 am. I got there at 11:25 and a customer walked in before me and locked the door. She was told to tell me to come back in 1/2 hour. So I waited when she walked out I walked in and explained I was told I can come at 11 am. At that point she went to get my cupcakes, no apology was given. She shuffled around looking for a bag, at that point she apologized about the bag and I walked out with the box. I placed the cupcakes in an extra bag so that it could be easier to tote. Unfortunately some one that help me get my things out the car did not realize what was in the bag and the cupcakes were tossed around, so we didn’t eat cupcakes. I called Misha the next day and explained the mishap and was told I would get a call back….it didn’t happen. I called again next day (Sunday) was offered a new batch of cupcakes, I explained it’s after the fact and at this point I just want a refund. Again was advised I would get a call back….. didn’t happen. So I took the cupcakes in the store and requested the refund, it was refused which lead to a call placed to a manager supposedly at the hospital just having a baby. She was on speaker yelling and telling me to calm down, when in fact she was aggressive in her tone telling me once I leave the store with it, it’s my problem.I asked her to show me where I can find in their refund policy she just said to file my complaints

Delicious cupcakes with a sweet filling. Portions are not too large, nice for a small snack with the family.

Bad service at this location. The best place to go is their first an very own south miami location. Much more fresher, nice staff. Other than that, their cupcakes are always delicious.