Pep Boys Auto Parts & Service

Rolonda was very professional and honest. Always had made vehicles serviced there. They always make the situation right.

I had an appointment for 11:00am for an oil change and rotation, which I made online. Got there, handed over the keys and waited patiently.
At around 12:15 I asked about the vehicle, the clerk said they are wrapping it up now. Almost an hour later I asked again and was told my car was ready but not before trying to sell me some air filters which were supposdly dirty. Car only has 14,000 miles on it. I politely refused
Took a total of over 2 hours, for an oil change and rotation. Most places would have done that in less than an hour.
No apologies offered, just an attitude from disgruntled employee who did not look like he wanted to be there at all.
First and last service I will do at this place.

Please Pep Boys Corporation. send someone to investigate this location. The experience I had there with my vehicle should not happen in any location with certified mechanic. I was driving my car, after getting it serviced at this location parts fell of as I’m driving. Screws were left off to hold the parts that were fixed. I am still in shock.

I usually take my car to the Sunrise location and whenever I schedule an appointment for service I am in and out in 1 hour tops. However this location took over 5 hours to complete my requested service 5 hours without anyone informing me of this lengthy wait. And when I finally asked the manager /shift lead told me that they had someone call out of work today. I laughed becuz the wait was so long that I was forced to call out of work today as well.

Enjoyed an excellent customer service experience with Jared at Pep Boys. I had experienced significant tread separation on tires that were bought out of state but were still under warranty from the manufacturer. I called one Pep Boys location and was put on hold for a long time and then I hung up and I called this Pep Boys near the Sawgrass Mall. Jared answered and was very friendly saying that he would help me process the warranty coverage with the manufacturer and he set a time for me to come in to get the process going. I brought the truck in and Jared took the info and tread wear measurements and called the manufacturer. Next thing you know they authorized a set of 4 new tires under my warranty and Jared took my discounted payment and ordered the tires. He said that the tires weren’t in stock and they would be delivered the next day. True to his word, the next day I got the call to come pick up my truck with the new tires. Couldn’t be happier with the help Jared provided. He could have told me to work it out with the manufacturer on my own, but he took the extra step to get everything handled for me. Thank you Jared!