Had an awesome experience on the phone handling my dental procedures with reception who gave me the surrounding area list of dental doctors in place to take care of me’.. I’ve been working with Solstice now going on 3 months and I’m happy with what we have going on… Awaiting a seat with a Doctor I have chosen.. The final two stars depends on my waiting room and chair experience.. And also how the office handles business..
Thanks again for the response
Joseph LandiJune 10, 20207:57 pm
Called for the first time. Never used this dental service. The representative was very courteous and helpful. She furnished me with all the information I needed.
sheila witakMay 23, 20207:25 pm
Bryant Romero was able to turn a very negative experience I had with Solstice and turn it into a positive one. He was diligent in making sure after many failed attempts to get any customer service or information from the company that I received the reimbursement I was seeking. Great job handling other Team members and leaders poor customer service. Bryant was the 4th Representative from the company that I was in contact with within 6 months. Frustrated it took that long but Bryant was a pleasure to work with. Thank you Bryant!
Kelly NassarApril 29, 20208:49 pm
We called to get some knowledge about a upcoming service that we had to see about in network or out of network and how the charges are. Instead of giving us accurate information they gave us completely wrong information which led us to go out of network. We spoke to rep who assures us we would be covered at 50%, come to find out 50% is of an amount that they don’t list or tell you. When we told the rep our bill would be $1,400 and ask how much would be covered she said 50% . Turns out they only covered $400 of a $1,400 bill when I called to ask about the miscommunication and misinformation we got there was nothing they could do of course.
So I asked for a manager and I got to Ingrid…. Told me she understands why I’m calling and that her employee gave us wrong information and unfortunately there was nothing that they could do. I proceeded to ask for someone higher and the only think she will give me is a complaint department email.
We were lied to and played around with instead of giving accurate information and helping us they screwed us over and made us get stuck with $1,000 or more bill…
Since the post I was contacted by a higher up or resolution rep and was able to further assist me with the issue. It’s good to know that there is at least some people willing to help.
Thanks for the speedy response
Moses Benjamin BhooshiApril 16, 20208:39 pm
Alexandria has been very Patient to understand and assist a new Marketplace Client to confirm all my details. Please Thank and Commend her hardwork. Appreciate it. God willing looking forward to the new Benefits Plan.